V12 Call Analytics for Microsoft Teams: Turn Call Data Into Actionable Insight
V12 Call Analytics for Microsoft Teams transforms raw call data into powerful insights that help you understand your customers, boost productivity, and improve service delivery across your organisation. With real-time visibility and historical reporting, you can take control of customer interaction, manage performance, and drive smarter business decisions.
V12 Call Analytics helps you answer critical questions: Are customer expectations being met? Are your teams productive and balanced? Are you returning missed calls and maintaining service levels, even during peak periods?
With intuitive dashboards and wallboard views, you can visualise performance trends, track live call queues, and monitor user availability. Whether you’re managing a small team or a distributed enterprise, V12 Call Analytics makes it easy to optimise operations in real time and spot issues before they impact your customers.
Key capabilities include:
- Cloud-based, secure analytics accessible via custom portals
- Real-time and historical data views across teams, users, and call queues
- Performance tracking by trend period and service level rating
- Return missed calls to recover lost revenue and improve satisfaction
- Wallboard displays to inform, motivate, and align teams
- End-to-end customer journey visibility for continuous improvement
Use Cases
From busy small businesses and sales teams to support desks and large hybrid workforces, V12 Call Analytics empowers every organisation to act smarter, faster, and with more confidence.
Are you ready to take control of your call performance?
Contact V12 today for a quote and unlock the full value of every conversation.