Call Recording

Our secure Cloud based Call Recording service is FCA compliant, does not require any equipment at your premises and can store an unlimited number of calls for up to 7 years.

Call Recording is fast becoming an essential tool to help companies review and improve customer service and sales processes.

Call recording not only helps with improving your customers’ experience, it also increases security and can assist in detecting fraud. Whether you need to capture and retrieve calls for regulatory compliance or for business improvement, access to the recordings is available at any time via our secure online portal.

Why Use Call Recording?

  • Staff Training

  • Call Quality Monitoring

  • Regulatory Compliance

  • Dispute Resolution