Direct Routing allows users of Microsoft Teams to make calls through a telecoms provider such as V12, rather than Microsoft.
- In the traditional model, customers would purchase, install and configure a Session Border Controller (SBC) from a Microsoft Certified partner. Once installed the SBC would then be connected to Microsoft Teams via SIP trunks and require maintenance and support throughout its life.
- Choosing V12 as your supplier removes the need for any onsite SBC hardware as this functionality takes place in the cloud. The upshot is a simple, per user model with no ongoing maintenance or support requirements.