What Microsoft 365 licence do you need to access Direct Routing?

Less than 300 Users
The first 300 users in your organisation can choose from:

• Microsoft 365 Business + Teams Phone Standard
• Microsoft E1/E3 + Teams Phone Standard
• Microsoft E5 (compatible with Direct Routing as standard)

More than 300 Users
All additional users must utilise the following:

• Microsoft E5 (compatible with Direct Routing as standard)

Once you have the appropriate licence, you simply need to add Direct Routing from V12.

Bespoke Microsoft licences are also available for organisations involved in the Education, Non-Profit and Government sectors; the above also applies to these categories.

Please note that Teams Phone Standard licences must be purchased from a Microsoft Reseller or Partner.