Is your business using Skype for Business, or another alternative PBX or VOIP product? If so, it’s possible to seamlessly transition your telephony to Microsoft Teams, allowing your business to conduct all its communications activity in one place.

If you’re already using Microsoft Teams, you’ll know it’s got the potential to revolutionise the way you and your colleagues work. Teams facilitates improved teamwork through enriched collaboration and communication and gives businesses a place to share information with features such as document sharing, personal messaging and group chats. It’s also got the potential to host all your telephony needs by using the Direct Routing solution.

There’s a reason why Teams is the fastest selling Microsoft product to date with over 13 million users already – it’s great at meeting people’s needs as the way we work changes.

This article will answer your burning telephony-related questions about Microsoft Teams and Direct Routing.

Does Microsoft Teams with Direct Routing record phone calls?

Everything telecommunications-wise that your business is used to working with can be delivered via Microsoft Teams with Direct Routing. Calls can be transferred with ease, you can set up voicemails for individual users and it will meet all of your conference calling needs.

Users can record telephone and video meetings in Teams, capturing audio, video and screen sharing activity. There’s also an option for recordings to have an automatic transcription, meaning that users can search for important discussion items very easily. This can be saved so that users can share it securely across organisations, making the information you’re exchanging more easily accessible.

Skype for Business is set to be discontinued in 2021, leaving many businesses in a predicament over what solution to replace it with. Direct Routing for Microsoft Teams is the only viable option, and it can be easily and quickly installed with minimal disruption to your current technology systems.

Can Microsoft Teams call my phone?

Microsoft Teams has a ‘call me’ feature which gives users a way of joining a conversation by phone. During the working day you might be on the move and nowhere near a computer so this option can come in extremely handy. This feature is accessible from both mobile phones and landlines. Maybe you’re experiencing audio issues through your computer during a conference call? MS Teams usually detects issues like this and gives you the option to switch.

What is my Microsoft Teams phone number?

With MS Teams you can transfer your existing internal contact numbers straight from your current provider, so none of your numbers need to change. You can also get as many additional numbers as you need, which you can add as your team grows.

Find out more

We hope this guide has answered your questions about telephony and Microsoft Teams. We work closely with each customer to truly understand your requirements and provide a technology solution that meets your unique needs.

If you have more questions about Microsoft Teams and Direct Routing, take a look at our recent detailed article answering the most frequent questions we’re asked.

If you’re ready to talk to us about a Direct Routing solution for your business or you want to find out more you can call us on+44 (0)1793 838300 or email

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