Latest from V12
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All you need to know about ISDN switch off
With BT’s switch off programme under way right now, we are receiving a lot of enquiries from companies looking for advice on how they should be preparing for the inevitable consequences of having to migrate to an all-IP communications solution. Here are the most commonly asked questions, along with [...]
Smart Wearable Devices and Live Remote Support
Over the past few months, V12 has seen not only a significant increase in customers using the Teams application in Microsoft 365 for collaborative working, but also for a host of other, perhaps less obvious, activities. Managing Director Charles Rickett comments: “One of our energy clients has [...]
Can I use Microsoft Teams as a Phone System?
This is something we have been asked a lot over the past nine months, and the short answer is yes, you can manage all your telephony through Microsoft Teams. And if it’s not just the pandemic that’s prompted this question, many have considered BT’s PSTN ‘Switch Off’ roadmap before [...]
Reasons to celebrate The Great British Switch Off!
In just over 5 years, UK telephony will change forever. BT Openreach will officially retire the old copper lines that have been the foundation of the UK’s telephony system for decades, and replace them with fibre-optic based internet telephony. Both PSTN (Public Switched Telephone Network) and ISDN (Integrated Services [...]
Why should I use Microsoft Teams for External calling?
The telephony capabilities in Microsoft 365 provides a 100% cloud-based PBX system so you can use Microsoft Teams exactly like you use your normal phone—and do it from any device running Teams from anywhere in the world – provided you have internet access. Even better, if you have a [...]
How do I use Microsoft Teams to make external calls?
Thanks in part to the global pandemic Microsoft Teams has exploded in popularity. Even if you or your organisation have not actively chosen to deploy Teams, it's likely that you will have been invited to use it for a video conference call, or some form of collaborative working. Other [...]