V12 Telecom Supplies Critical Mobile Services to The George Veterinary Group

V12 Telecom, a privately-owned telecommunications company that works with high-end IT solutions companies to provide voice, data and mobile services to their clients on a global basis, has recently completed a migration of mobile services for The George Veterinary Group

The George Veterinary Group has a veterinary hospital and three branches with over 100 members of staff who provide veterinary care across Wiltshire and Gloucestershire. The practice also has 32 mobile vets who work out of the office: equine vets, farm vets and speciality pig vets. As these vets work across the country on callouts, mobile services are critical to the job: they need 24/7 access to reliable mobile services that give them the ability to communicate with clients and other members of staff while out making calls. It is therefore vital that the vets’ mobile devices work properly and that any problems are resolved as quickly as possible to minimise disruption.

V12 Telecom were already supplying ethernet to the group’s head office, high speed fibre network to their veterinary clinics, and SIP, which allows the group’s employees to communicate using their desktop and mobile devices through the internet. The addition of managed mobile services meant that The George Veterinary Group were able to unify their communications and have their telecoms services taken care of by one provider.

When The George Veterinary Group came to renew their mobile service, Practice Manager Miles Russell looked at what was available in the market and compared V12 Telecom with traditional mobile providers. He decided to select V12 Telecom based on his previous experience of their customer service. Miles had found the service received from V12 Telecom professional and personal with fast, efficient responses.

Miles said: “The thing I like most about V12 is that a person answers the telephone, and that’s the key thing for me: I call V12 and I can talk to the managing director or another member of the team and then things happen quickly. They’re very efficient, easy to talk to, cost effective, and easy to get hold of. Working with V12 Telecom has proven to be very good value for money for The George Veterinary Group”.

Charles Rickett, Managing Director at V12 Telecom said: “The George Veterinary Group have been a customer of ours for almost ten years, originally on ISDN. Over time we have upgraded their core telecoms infrastructure as well as providing their current mobile solution, and in doing so have provided them with a more effective unified communications offering. We’ve worked very closely with Miles for several years and we’re delighted to hear how our solution and service supports the staff at the clinics as well as the vets out on the road”.