Ask Charles2023-12-18T09:35:11+00:00
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    Frequently Asked Questions

    What are the business advantages of migrating to voice with MS Teams?2020-09-17T10:31:14+01:00
    • Cloud-based, future proof technology
    • Teams allows all users to make internal and external calls in a fully secure Microsoft environment
    • Teams with voice enables agile working, improves productivity and positively impacts on collaboration
    • Online meetings and conferences for up to 250 participants
    • Team chat and instant messaging
    • You can manage everything from within your Teams client
    How Does Direct Routing Work?2020-09-17T10:36:27+01:00

    Direct Routing allows users of Microsoft Teams to make calls through a telecoms provider such as V12, rather than Microsoft.

    • In the traditional model, customers would purchase, install and configure a Session Border Controller (SBC) from a Microsoft Certified partner. Once installed the SBC would then be connected to Microsoft Teams via SIP trunks and require maintenance and support throughout its life.
    • Choosing V12 as your supplier removes the need for any onsite SBC hardware as this functionality takes place in the cloud. The upshot is a simple, per user model with no ongoing maintenance or support requirements.
    What Microsoft 365 licence do you need to access Direct Routing?2023-05-18T15:44:53+01:00

    Less than 300 Users
    The first 300 users in your organisation can choose from:

    • Microsoft 365 Business + Teams Phone Standard
    • Microsoft E1/E3 + Teams Phone Standard
    • Microsoft E5 (compatible with Direct Routing as standard)

    More than 300 Users
    All additional users must utilise the following:

    • Microsoft E5 (compatible with Direct Routing as standard)

    Once you have the appropriate licence, you simply need to add Direct Routing from V12.

    Bespoke Microsoft licences are also available for organisations involved in the Education, Non-Profit and Government sectors; the above also applies to these categories.

    Please note that Teams Phone Standard licences must be purchased from a Microsoft Reseller or Partner.

    Can Direct Routing accomodate analogue Devices?2020-09-10T15:43:52+01:00


    • If you have analogue devices such as lift phones, they can be connected to Teams via Direct Routing. All call traffic between analogue devices and Teams users stays within the organisation.
    Are Desk phones and Conference phones compatible with Teams?2020-09-17T10:35:43+01:00

    Yes, in addition to your laptop, headset or smart phone there are a number of Microsoft approved devices available.

    Can an existing Teams user add voice?2020-09-17T12:01:06+01:00

    Yes. Once you have established that you have the correct Microsoft licence, as detailed above, you can simply order Direct Routing from V12 to make external calls.


    “It was extremely easy. We basically supplied our company details and were able to offer phone services, leased lines or other connectivity to our customers straight away. It was completely seamless to set up.” 

    Chris Taylor Reed, Managing Director - Auckland Micro

    “The thing I like most about V12 is that a person answers the telephone, and that’s the key thing for me: I call V12 and I can talk to the managing director or another member of the team and then things happen quickly. They’re very efficient, easy to talk to, cost effective, and easy to get hold of.”

    Miles Russell, Practice Manager - The George Veterinary Group

    “The solution I got was very quick and effective and I believe so far from my experience with communications companies and telephone companies that with that we’ve managed to get the best possible on the market now”.

    Rachid Ghalaine, Operations Manager - Brixton Village

    V12 Latest Case Studies

    We work with a variety of different organisations across the UK and around the world. Read our Case Studies to find out how we’ve helped our clients improve their businesses through our data, mobile and voice solutions. 

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