• Cloud-based, future proof technology
• Teams allows all users to make internal and external calls in a fully secure Microsoft environment
• Teams with voice enables agile working, improves productivity and positively impacts on collaboration
• Online meetings and conferences for up to 250 participants
• Team chat and instant messaging
• You can manage everything from within your Teams client

Direct Routing allows users of Microsoft Teams to make calls through a telecoms provider such as V12, rather than Microsoft.

• In the traditional model, customers would purchase, install and configure a Session Border Controller (SBC) from a Microsoft Certified partner. Once installed the SBC would then be connected to Microsoft Teams via SIP trunks and require maintenance and support throughout its life.
• Choosing V12 as your supplier removes the need for any onsite SBC hardware as this functionality takes place in the cloud. The upshot is a simple, per user model with no ongoing maintenance or support requirements.

Less than 300 Users
The first 300 users in your organisation can choose from:

• Microsoft 365 Business + Teams Phone Standard
• Microsoft E1/E3 + Teams Phone Standard
• Microsoft E5 (compatible with Direct Routing as standard)

More than 300 Users
All additional users must utilise the following:

• Microsoft E5 (compatible with Direct Routing as standard)

Once you have the appropriate licence, you simply need to add Direct Routing from V12.

Bespoke Microsoft licences are also available for organisations involved in the Education, Non-Profit and Government sectors; the above also applies to these categories.

Please note that Teams Phone Standard licences must be purchased from a Microsoft Reseller or Partner.

Yes.

• If you have analogue devices such as lift phones, they can be connected to Teams via Direct Routing. All call traffic between analogue devices and Teams users stays within the organisation.

Yes, in addition to your laptop, headset or smart phone there are a number of Microsoft approved devices available.

Yes. Once you have established that you have the correct Microsoft licence, as detailed above, you can simply order Direct Routing from V12 to make external calls.