FAQs Archive - V12 Telecom

Q: Can an existing Teams user add voice?

Yes. Once you have established that you have the correct Microsoft licence, as detailed above, you can simply order Direct Routing from V12 to make external calls.

Q: Are Desk phones and Conference phones compatible with Teams?

Yes, in addition to your laptop, headset or smart phone there are a number of Microsoft approved devices available.

Q: Can Direct Routing accomodate analogue Devices?

Yes. If you have analogue devices such as lift phones, they can be connected to Teams via Direct Routing. All call traffic between analogue devices and Teams users stays within the organisation.

Q: What Microsoft 365 licence do you need to access Direct Routing?

Less than 300 Users The first 300 users in your organisation can choose from: Microsoft 365 Business + Teams Phone Standard Microsoft E1/E3 + Teams Phone Standard Microsoft E5 (compatible with Direct Routing as standard) More than 300 Users All additional users must utilise the following: Microsoft E5 (compatible with Direct Routing as standard) Once you have the appropriate licence, you simply need to add Direct Routing from V12. Bespoke Microsoft licences are also available for organisations involved in the Education, Non-Profit and Government sectors; the above also applies to these categories. Please note that Teams Phone Standard licences must be purchased from a Microsoft Reseller or Partner.

Can an existing Teams user add voice?

Yes. Once you have established that you have the correct [...]

By Charles Rickett|2020-09-17T12:01:06+01:00September 17th, 2020|0 Comments

Are Desk phones and Conference phones compatible with Teams?

Yes, in addition to your laptop, headset or smart phone [...]

By Charles Rickett|2020-09-17T10:35:43+01:00March 11th, 2019|0 Comments

Can Direct Routing accomodate analogue Devices?

Yes. If you have analogue devices such as lift phones, [...]

By Charles Rickett|2020-09-10T15:43:52+01:00March 5th, 2019|0 Comments

What Microsoft 365 licence do you need to access Direct Routing?

Less than 300 Users The first 300 users in your [...]

By Charles Rickett|2023-05-18T15:44:53+01:00March 5th, 2019|0 Comments

How Does Direct Routing Work?

Direct Routing allows users of Microsoft Teams to make calls [...]

By Charles Rickett|2020-09-17T10:36:27+01:00February 15th, 2019|0 Comments

What are the business advantages of migrating to voice with MS Teams?

Cloud-based, future proof technology Teams allows all users to make [...]

By Charles Rickett|2020-09-17T10:31:14+01:00February 15th, 2019|0 Comments